Refund policy

Last updated: July 4, 2026

Thank you for shopping with Wagley. We want you and your pup to be happy with your purchase. Please read this policy carefully, as it outlines the specific conditions under which returns and refunds are granted. By placing an order, you agree to the terms below.

Refunds Require a Return

All refunds require the item to be returned to us first. No refund will be issued until the returned item has been received and inspected at our returns facility. Refund requests must be submitted within 14 days of delivery by emailing bluemarketinggrp@gmail.com with your order number. Requests submitted after 14 days are not eligible.

Return Conditions

To be eligible for a refund, returned items must be:

  • Unused, unwashed, and in original condition
  • Returned in the original packaging with all tags attached
  • Shipped back within 7 days of your return being approved

Items that are used, washed, soiled, damaged by the customer, or returned without prior approval will not be refunded and may be returned to you at your expense. Return shipping costs are the responsibility of the customer for all change-of-mind returns.

How to Request a Return

Email bluemarketinggrp@gmail.com within 14 days of delivery with your order number in the subject line and the reason for your request. Do not ship any item back before receiving a return authorization and return address from our team — unauthorized returns cannot be processed or refunded. We respond within 1–2 business days.

Refund Processing

Once your returned item is received and inspected and your refund is approved, it will be processed to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take an additional 3–5 business days to appear on your statement. Original shipping charges are non-refundable.

Defective or Damaged Items

If your item arrives defective or damaged, contact us within 7 days of delivery with clear photos of the issue and your order number. Verified defective or damaged items are eligible for a replacement or refund at no cost to you, and we will cover any return shipping if a return is requested. Claims without photo documentation cannot be processed.

Shipping Times & Delays

Our items ship from international and domestic fulfillment partners. Estimated delivery dates are estimates, not guarantees, and transit times may vary due to customs, carrier delays, or peak periods. Delays in transit are not grounds for a refund while the package is still in transit and trackable. If tracking shows your order is moving, please allow it to complete delivery. We will provide updated tracking on request.

Lost or Undelivered Packages

If tracking shows your package as delivered but you have not received it, please:

  • Check with neighbors and household members
  • Verify the shipping address on your order
  • Contact your local carrier with the tracking number

If a package is confirmed lost in transit (not marked delivered), email bluemarketinggrp@gmail.com and we will investigate within 14 business days before issuing any resolution.

Order Cancellations

Orders may be cancelled within 2 hours of placement. After 2 hours, orders enter fulfillment and cannot be cancelled. To cancel, email bluemarketinggrp@gmail.com immediately with your order number.

Non-Refundable Situations

The following are not eligible for refunds:

  • Requests made more than 14 days after delivery
  • Items returned used, washed, soiled, or damaged by the customer
  • Items returned without prior return authorization
  • Orders lost due to an incorrect or incomplete address provided by the customer
  • Packages refused at delivery without prior communication
  • Change-of-mind requests where the item is not returned to us
  • Original shipping charges

Chargebacks

We resolve every concern directly and fairly. You agree to contact us at bluemarketinggrp@gmail.com and allow us a reasonable opportunity to resolve any issue before filing a chargeback with your bank. Chargebacks filed without first contacting us, or while an order is still in transit and trackable, will be contested with full transaction and delivery documentation.

Contact Us

For any questions about this policy or your order, contact us at:

📧 bluemarketinggrp@gmail.com
🌐 trywagley.com

We aim to respond within 1–2 business days. Thank you for being part of the Wagley family. 🐾