Refund policy
Last updated: May 27, 2026
Thank you for shopping with Wagley. We want you and your pup to be completely happy with your purchase. This policy outlines our return and refund procedures.
Refund Eligibility
We offer refunds within 30 days of delivery on eligible items. To request a refund, contact us within this window at bluemarketinggrp@gmail.com with your order number.
How to Request a Refund
Email us at bluemarketinggrp@gmail.com within 30 days of delivery. Include your order number in the subject line and a brief description of the reason for your request. Our team will respond within 1–2 business days.
Refund Processing
Once your refund is approved, it will be processed to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take an additional 3–5 business days for the refund to appear on your statement.
Defective or Damaged Items
If your item arrives defective or damaged, please contact us within 7 days of delivery with photos of the issue. We will arrange for a replacement or full refund at no additional cost to you.
Returns
For most items, we do not require a physical return — once your refund is approved, you may keep or donate the product. If a return is required for a specific case, we will provide instructions. Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.
Lost or Missing Packages
If your tracking shows the package was delivered but you have not received it, please:
- Check with neighbors and household members
- Verify your shipping address
- Contact your local carrier with the tracking number
If the package still cannot be located, email us at bluemarketinggrp@gmail.com and we will investigate within 14 business days.
Order Cancellations
Orders can be cancelled within 2 hours of placement. After 2 hours, orders enter our fulfillment process and cannot be cancelled. To cancel, email us immediately at bluemarketinggrp@gmail.com with your order number.
Non-Refundable Items
The following are not eligible for refunds:
- Items requested more than 30 days after delivery
- Items lost due to incorrect shipping addresses provided by the customer
- Items refused at delivery without prior communication
Chargebacks
We work hard to resolve every customer concern directly. We kindly ask that you contact us at bluemarketinggrp@gmail.com to resolve any issue before filing a chargeback with your bank. Chargebacks filed without a prior attempt to resolve directly will be disputed with full transaction documentation.
Contact Us
For any questions about this policy or your order, contact us at:
📧 bluemarketinggrp@gmail.com
🌐 trywagley.com
We aim to respond within 1–2 business days. Thank you for being part of the Wagley family. 🐾